Hi ​@Jamie roberts, 

Thank you for getting in touch. I’m sorry for the inconvenience, and I understand that you need a replacement eSIM as soon as possible.

If you’re unable to access the iD Mobile app to generate a replacement eSIM yourself, please contact our Live Chat team. An agent will be able to complete the necessary security checks and assist you with generating a replacement eSIM.

You can contact Live Chat here: https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience and appreciate your patience while we help you get connected again.

Owethu