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Community Member
Mattyfraz26.
Community Member
Apr 26, 2026 7:03 PM UTC

needing a new simcard wont let me order or replace

Needing a new sim card pleaseĀ 

    2 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Apr 27, 2026 10:38 AM UTC

    Hi ā€‹@Mattyfraz26.,

    Ā 

    I am so sorry to hear of the issues that you are facing. Kindly note that as this is a public platform, we would not be able to assist you from here. Kindly contact our customers service team via live chat, you can reach them by clicking here:Ā https://www.idmobile.co.uk/live-chatĀ or you can go to your nearest Currys store toĀ collect one.

    Ā 

    When joining the live chat, let them know what you need, theyā€™d be happy to help. Just a note, when requesting the replacement SIM on live chat, or if you go to the store, they will require proof of identity, such as your passport or license.Ā 

    Ā 

    Regards,

    Ā 

    Gemma M

    The iD Mobile Social Media Team

    Ā 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    Apr 27, 2026 2:31 PM UTC

    Hi ā€‹@Mattyfraz26.Ā 

    Ā 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ā€˜Private Messagesā€™.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Ā 

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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