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needing a new simcard wont let me order or replace

  • April 26, 2026
  • 0 replies
  • 4 views
M
Community Member

Needing a new sim card please 

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 27, 2026

    Hi ​@Mattyfraz26.,

     

    I am so sorry to hear of the issues that you are facing. Kindly note that as this is a public platform, we would not be able to assist you from here. Kindly contact our customers service team via live chat, you can reach them by clicking here: https://www.idmobile.co.uk/live-chat or you can go to your nearest Currys store to collect one.

     

    When joining the live chat, let them know what you need, they’d be happy to help. Just a note, when requesting the replacement SIM on live chat, or if you go to the store, they will require proof of identity, such as your passport or license. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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