needing a new simcard wont let me order or replace

Hi ​@Mattyfraz26.,

I am so sorry to hear of the issues that you are facing. Kindly note that as this is a public platform, we would not be able to assist you from here. Kindly contact our customers service team via live chat, you can reach them by clicking here: https://www.idmobile.co.uk/live-chat or you can go to your nearest Currys store to collect one.

When joining the live chat, let them know what you need, they’d be happy to help. Just a note, when requesting the replacement SIM on live chat, or if you go to the store, they will require proof of identity, such as your passport or license. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@Mattyfraz26. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z