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Community Member
April 26, 2026

needing a new simcard wont let me order or replace

  • April 26, 2026
  • 2 replies
  • 20 views

Needing a new sim card please 

    2 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Mattyfraz26.,

     

    I am so sorry to hear of the issues that you are facing. Kindly note that as this is a public platform, we would not be able to assist you from here. Kindly contact our customers service team via live chat, you can reach them by clicking here: https://www.idmobile.co.uk/live-chat or you can go to your nearest Currys store to collect one.

     

    When joining the live chat, let them know what you need, they’d be happy to help. Just a note, when requesting the replacement SIM on live chat, or if you go to the store, they will require proof of identity, such as your passport or license. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    April 27, 2026

    Hi ​@Mattyfraz26. 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.