Hi ​@Koko1 
 

Thank you for reaching out, and I’m sorry to hear about the issues you’re experiencing while in Egypt.

It sounds like your eSIM may be having a temporary network or account issue. While we’re unable to access your account directly here on the community, there are some steps you can try to get reconnected:

1. Restart your phone – this can refresh the network connection.
2. Check roaming settings – make sure Data Roaming is enabled:

iPhone: Settings > Cellular > Cellular Data Options > Data Roaming
Android: Settings > Connections > Mobile Networks > Data Roaming
3. Toggle Airplane Mode – switch it on for 30 seconds, then off.
4. Manual network selection – sometimes the eSIM needs to connect to a local partner network:
iPhone: Settings > Cellular > Network Selection > Turn off Automatic > select a local provider
Android: Settings > Connections > Mobile Networks > Network Operators > select a local provider
5. Test with a local SIM – if possible, try a local SIM to check if the issue is device-related.

If these steps don’t resolve the issue, you’ll need to contact our Customer Service Team to check your account and roaming settings:

Live Chat: https://www.idmobile.co.uk/live-chat
Twitter (X): https://twitter.com/idmobileuk
Facebook: https://www.facebook.com/idmobileuk

We apologise for the inconvenience and appreciate your patience. Following these steps should help restore your service as quickly as possible.

Owethu