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Community Member
Kpinks123
Community Member
June 30, 2026
Question

network coverage not working on iphone

I have got my son an iPhone 11 for his birthday. His sim wont work in the phone but does in is android. It has no network coverage

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 2, 2026

    Hi ​@Kpinks123,

     

    I'm really sorry to hear you're experiencing issues with your sons services. Please could you try the following steps to resolve the issue:

     

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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