Skip to main content
New Contributor
Michelle C
New Contributor
Oct 20, 2026 1:24 PM UTC

Never asked for my PAC code

I was never asked for my PAC code at checkout

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 21, 2026 7:01 AM UTC

    Hi ​@Michelle C,

     

    I'm sorry for any confusion.

     

    Have you received your order yet? If not, please wait until the phone/SIM has arrived.

     

    Once you've received it, come back and let us know on the Community, and we'll be happy to assist further with getting your number transferred across if a PAC code is still required.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Michelle CAuthor
      New Contributor
      Oct 21, 2026 7:51 AM UTC

      Thanks, will do.

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      Oct 22, 2026 6:03 PM UTC

      Hi ​@Michelle C,

       

      No problem at all. I'm glad we could help and when you’re ready, you can let us know.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement