Question

New customer, no service with sim, cant send/reciebe tect messages

Forum|Forum|7 hours ago
April 22, 2026
2 replies
3 views

Maite4Maite4
New Contributor

I am a new customer and have inserted my sim into my iPhone XR.
I am unable to send or receive texts and calls.
At the top of the screw where the mobile carrier should be is a row of light grey dots.

I have created a ID account but I am unable to login as I have to verify my account via a code sent to my phone - I can’t receive text messages.

I also think my email address on the account must be incorrect as I have received no emails.

please help or I will have no choice but to close the account

Z

+8

Zandile M
iD Mobile Employee
Forum|Forum|13 minutes ago
April 22, 2026

Hi @Maite4Maite4

Thank you for getting in touch with us, and welcome to iD Mobile. I’m really sorry you’re having this trouble when you’ve just joined.

From what you’ve described (no calls, texts, or data, and no network name showing properly), it sounds like your SIM may not be fully active or correctly registered on the network yet, which would also explain why you’re not receiving verification codes or emails.

Here’s what we’ll do to help you get this resolved:

Please try restarting your iPhone XR with the SIM inserted
Check Settings → Mobile Data → Network Selection and ensure it’s set to automatic

Thank you,

Zandile m

The iD Mobile Team

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