Solved
new direct debit set up with new number
I have recently upgraded my phone. I have transferred the sim an kept my number in my new phone. However the new direct debit has been set up linked to a new number. What do I do?
Hi
It sounds like your upgrade may not have been processed correctly.
If you've upgraded and kept your existing number, but the new Direct Debit or plan is showing against a different number, we'd recommend contacting our Customer Service Team via Live Chat so they can review the account and confirm what's happened.
In some cases, if a new plan has been created instead of an upgrade, this could result in a separate mobile number being generated. As iD Mobile doesn't support internal number transfers, it's important that the team checks this as soon as possible.
Please contact us via Live Chat: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
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