New E-sim has different phone number. I never wanted that. What can I do?

Forum|Forum|6 months ago
March 14, 2026
4 replies
41 views

I wanted to get a new SIM-only contract from ID Mobile. I was told I would need a new SIM to activate the new contract. I downloaded an E-SIM and activated it, but it has a different telephone number. I must keep my old number. What can I do?

Gemma M

iD Mobile Employee

Hi @Xerxes12,

I’m really sorry to hear about the issues you’re experiencing with your mobile number.

To move your number over to us, you’ll first need to request a PAC code from your previous network provider. Once you have the PAC code, please get back in touch with us and we’ll be able to process the number transfer for you. If you are already with iD Mobile, you would need to upgrade on the plan that you already have to be able to keep your number.

Regards,

Gemma M

The iD Mobile Social Media Team

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Xerxes12Author

New Contributor

Thanks for your reply Gemma. In the end I got help from the live chat. All sorted now thank you ☺️.

Cliff

Gemma M

iD Mobile Employee

Hi @Xerxes12,