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New Contributor
Xerxes12
New Contributor
Mar 14, 2026 5:33 PM UTC
Question

New E-sim has different phone number. I never wanted that. What can I do?

I wanted to get a new SIM-only contract from ID Mobile. I was told I would need a new SIM to activate the new contract. I downloaded an E-SIM and activated it, but it has a different telephone number. I must keep my old number. What can I do?

    7 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Mar 16, 2026 11:33 AM UTC

    Hi ​@Xerxes12,

     

    I’m really sorry to hear about the issues you’re experiencing with your mobile number.

     

    To move your number over to us, you’ll first need to request a PAC code from your previous network provider. Once you have the PAC code, please get back in touch with us and we’ll be able to process the number transfer for you. If you are already with iD Mobile, you would need to upgrade on the plan that you already have to be able to keep your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Xerxes12Author
    New Contributor
    Mar 16, 2026 12:11 PM UTC

    Thanks for your reply Gemma. In the end I got help from the live chat. All sorted now thank you ☺️.

    Cliff 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Mar 16, 2026 12:50 PM UTC

    Hi ​@Xerxes12,

     

    That’s great to hear! Thanks for letting us know. 

     

    If there is anything else that we can assist you with, please do not hesitate to ask. We’re happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    jobo1982
    New Contributor
    Oct 7, 2026 8:20 PM UTC

    Hi can i do this please i have a number but.wantes to move it over to my.new contract... can you help please 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 9, 2026 2:31 PM UTC

    Hi ​@jobo1982,

     

    Yes, if you want to keep your existing number, you'll need a PAC code.

    • If you're moving your number from another network to iD Mobile, you'll need to request a PAC from your current provider and submit it to iD Mobile.
    • If you're moving your number from iD Mobile to another network, you'll need to request a PAC from iD Mobile and provide it to your new provider.

     

    Once the PAC transfer completes, your existing number will replace the temporary number on the new contract.

     

    If you need help submitting the PAC, please let us know which network you're moving the number from.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    jobo1982
    New Contributor
    Oct 10, 2026 8:42 PM UTC

    Csn i have an actual sim sent out instead of the esim as the phone that needs the number with the esim doesnt accept esims.only actual sim cards.   

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