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New e-sim not been activated yet

  • May 1, 2026
  • 1 reply
  • 7 views
J
Community Member

I recently transferred onto a new iphone and started a new contract with yourselves, and my e-sim still hasn’t been activated, even though it is now past the date of activation

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 1, 2026

    Hi ​@James Farquharson,

     

    Thanks for getting in touch, and I’m sorry you’re having trouble getting your eSIM activated on your new phone. 

     

    As this is a public community platform, we’re not able to access or make changes to your account or SIM settings directly for security reasons.

     

    The best way to get this sorted quickly is to speak with the iD Mobile team directly via Live Chat. They’ll be able to securely access your account and help you reactivate or reissue your eSIM if needed: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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