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Community Member
August 13, 2026

new esim

  • August 13, 2026
  • 1 reply
  • 12 views

Hi I’m looking to change my number. How do I request a new eSIM number?

    1 reply

    iD Mobile Employee
    August 14, 2026

    Hi ​@Djack93 

     

    Thank you for getting in touch with us. 

     

    Kindly note that you can use the following steps to request for an eSim:,

     

    Open and log into the iD Mobile App.
    Tap the Plan tab.
    Scroll down and select Your SIM/eSIM or SIM & phone management.
    Tap Request a replacement SIM or eSIM.
    Select Get a replacement eSIM.

    Confirm your email address is correct.

     

    Or you can send us a private message via our socials (Facebook or Instagram) to assist you with the eSim.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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