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new esim

  • August 13, 2026
  • 1 reply
  • 11 views

Hi I’m looking to change my number. How do I request a new eSIM number?

1 reply

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  • iD Mobile Employee
  • August 14, 2026

Hi ​@Djack93 

 

Thank you for getting in touch with us. 

 

Kindly note that you can use the following steps to request for an eSim:,

 

Open and log into the iD Mobile App.
Tap the Plan tab.
Scroll down and select Your SIM/eSIM or SIM & phone management.
Tap Request a replacement SIM or eSIM.
Select Get a replacement eSIM.

Confirm your email address is correct.

 

Or you can send us a private message via our socials (Facebook or Instagram) to assist you with the eSim.

 

Thank you,

 

Zandile M

The iD Mobile Team