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Community Member
September 14, 2026
Question

New ESim

  • September 14, 2026
  • 1 reply
  • 17 views

I have a new phone now I need a new esim

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 16, 2026

    Hi ​@Roberto 1967, 

     

    Thank you for reaching out, and I'm sorry for any inconvenience with setting up your new phone.

     

    If you have a new handset and need to move your existing iD Mobile service to a new eSIM, you may be able to request this through the iD Mobile app:

    1. Sign in to the iD Mobile app.
    2. Select your mobile number.
    3. Go to Account.
    4. Select SIM & Device.
    5. Choose Switch to eSIM.
    6. Follow the on-screen instructions to install the eSIM.
    7. Make sure you're connected to Wi-Fi while completing the setup.

    Please only submit the eSIM request once, as multiple requests can cause issues with activation.

     

    If you're unable to access the app or the Switch to eSIM option isn't available, please contact us via Live Chat. Our team can complete the necessary security checks and assist you with arranging a new eSIM.

     

    Owethu