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New Contributor
August 10, 2026
Question

New eSim Needed How to Get Please

  • August 10, 2026
  • 1 reply
  • 7 views

I need a PAC for my number, but I accidentally deleted its eSIM and cannot receive the SMS verification code. Please complete alternative identity verification and issue the PAC or a replacement eSIM.

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 13, 2026

    Hi ​@Jayogunwale

     

    Thank you for reaching out, and I'm sorry to hear that you've accidentally deleted your eSIM and are now unable to receive the SMS verification code.

     

    As you'll need access to the service to receive the verification code, we'd recommend contacting us via Live Chat. Our team will be able to complete the necessary security checks and assist you with requesting a replacement eSIM.

     

    Once your replacement eSIM has been issued and activated, you'll be able to regain access to your number, and we can then assist you further with your PAC request.

     

    We apologise for the inconvenience and appreciate your patience.

     

    Owethu