Hi ​@charithaherath, 

Thank you for getting in touch, and I’m sorry to hear that your eSIM didn’t work when you tried to switch from EE Mobile. I understand how frustrating this must be, especially when you’re trying to get your service up and running.

To help you obtain a new eSIM and resolve the issue, please contact our Live Chat team for further assistance. They’ll be able to complete the necessary security checks, review your eSIM activation and advise you on the next steps.

You can reach Live Chat here: https://www.idmobile.co.uk/live-chat.

We apologise again for the inconvenience and appreciate your patience while our team helps you get connected.

Owethu

this is really not helpful at all

please send me a number to contact real person

I am trying to settle this problem over last 10 days without a success, really frustated.

Even I walkjed to nearest Currys, they are not very helpfull.

Considering cancel this contract