Hello I already have an active account { REMOVED }.
I recently got a new contact - { REMOVED }. When I try to add the new number esim onto my daughter's device it says plan already in use.
I have two contracts . 1- { REMOVED }
2. { REMOVED }.
Please can you re-send me the New Esim details so I can add these to my daughter's device
+11Hi
Thank you for reaching out, and I'm sorry you're having difficulty adding the new eSIM to your daughter's device.
If the eSIM is showing as "plan already in use", we'll need to arrange a replacement eSIM for you.
Please contact us via Live Chat, where our team can complete the necessary security checks and assist you with issuing a new eSIM for the relevant number.
We apologise for the inconvenience and appreciate your patience.
Owethu
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