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Question

new esim request

  • August 16, 2026
  • 3 replies
  • 14 views

Please can I request a new eSIM for my son’s phone. He doesn’t have access to his old phone 

3 replies

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  • iD Mobile Employee
  • August 16, 2026

Hi ​@Pmlaalej 

 

Thank you for getting in touch with us. 

 

Kindly note that you can request an eSim via iD Mobile App using the following steps:

 

Request Steps:

Open the iD Mobile App and log in.
Tap Plan on the main menu.
Scroll to Your SIM/eSIM or SIM & Phone Management.
Tap Request a replacement SIM or eSIM.
Select Get a replacement eSIM.
Verify your email address and tap Yes, I want a new eSIM.

 

Thank you,

 

Zandile M

THe iD Mobile Team 


  • Author
  • New Contributor
  • August 16, 2026

Hi

I have tried this, his old phone is broken so I cannot receive the verification code.

it told me told me request eSIM in chat.

thanks


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  • iD Mobile Employee
  • August 17, 2026

Hi ​@Pmlaalej.

 

Thanks for the update.  I’m sorry to hear about the trouble you’re having with the verification code, especially with the old phone being broken.

 

To request a replacement eSIM, please access our Live Chat team directly via: https://www.idmobile.co.uk/live-chat.

 

Once you’re in chat, let them know you need a replacement eSIM, and they’ll be happy to arrange this for you.

 

Thanks,

Marquerita

The iD Mobile Team