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Question

new esim required after damaged phone

  • July 11, 2026
  • 2 replies
  • 11 views

I’ve smashed my iPhone and got a replacement but I can’t download my eSIM onto it. How do I get another eSIM as soon as possible???

2 replies

Decembersangel72
Gold Contributor
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Hi ​@Patslimboy 

This tells you how to get a replacement eSIM:-

 

Good luck x


 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 12, 2026

Hi ​@Patslimboy,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team