new esim required after damaged phone

2 replies
24 views

I’ve smashed my iPhone and got a replacement but I can’t download my eSIM onto it. How do I get another eSIM as soon as possible???

Decembersangel72

Gold Contributor

Hi @Patslimboy

This tells you how to get a replacement eSIM:-

Good luck x

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Gemma M

iD Mobile Employee

Hi @Patslimboy,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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