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Community Member
July 11, 2026
Question

new esim required after damaged phone

  • July 11, 2026
  • 2 replies
  • 19 views

I’ve smashed my iPhone and got a replacement but I can’t download my eSIM onto it. How do I get another eSIM as soon as possible???

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    July 11, 2026

    Hi ​@Patslimboy 

    This tells you how to get a replacement eSIM:-

     

    Good luck x


     

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 12, 2026

    Hi ​@Patslimboy,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.