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Community Member
Libby1707
Community Member
April 8, 2026
Question

new esim without a phone

Need an eSIM. Lost phone in deep water so can’t get text message

    2 replies

    MZone
    Platinum 
Contributor
    MZone
    Platinum 
Contributor
    April 8, 2026

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 9, 2026

    Hi ​@Libby1707 

     

    Thank you for getting in touch with us. I am so sorry that you lost phone. 

     

    Steps to Get and Activate a New iD Mobile eSIM:

    • Requesting the eSIM:
      1. Log in to the iD Mobile App or My Account Online.
      2. Tap on the 'Plan' section.
      3. Select 'SIM & phone management'.
      4. Select 'Request a replacement SIM or eSIM'.
      5. Tap 'Get a replacement eSIM'.
      6. Confirm your billing email address to have the new eSIM QR code sent to you.

    Or you can send us a private message so that we ca assist you on requesting for eSim replacement.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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