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Question

New Id mobile plan has started before Sim Card has arrived and I wanted to keep old phone number

  • July 20, 2026
  • 3 replies
  • 11 views

Hello I need help because during checkout I tried to provide my PAC number so I can keep my old phone number and today I have realized that my ID mobile plan has already started with a new phone number before the ID mobile SIM card even arrived. So now my new ID mobile plan is activated and I don't even have the SIM yet. I can't login to the ID mobile app either to see my plan because it requires a verification code from the new number which I don't have access to yet. I must of setup something wrong while checkout because I was meant to keep my old number and switch to ID.

3 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 20, 2026

Your PAC will be valid for 30 days, so you can input once you receive your new SIM, and

it’s activated on the network.


  • Author
  • New Contributor
  • July 20, 2026

Yes but my new plan already activated and I can't use it. Also once I get my SIM and I put it in my phone what to do next to get back my old phone number.


  • Active Contributor
  • July 21, 2026

Hi ​@krzysmak,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


We'll speak to you there.


Thanks,
Tashnieka