I recently ordered a 108gb plan, and I put my pac code in because I want to keep my number.
but in the last email I received from them covering my plan it now says an entirely different number.
i couldn’t find a number to call id so this is me asking for support on what to do
+4Hi
Thank you for reaching out, and I’m sorry for any confusion caused.
I can confirm that we are still able to process the number switch for your account, so you don’t need to worry.
I’ve just sent you a private message to help get this sorted. To view it, click your profile picture in the top-right corner and select Private Messages.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I’ll continue the conversation there and work with you to ensure your number is correctly transferred.
Thanks for your patience, and I’ll speak to you shortly.
Owethu
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