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Community Member
Adam1767
Community Member
April 4, 2026
Question

new number that i dont want

  • April 4, 2026
  • 1 reply
  • 16 views

I recently ordered a 108gb plan, and I put my pac code in because I want to keep my number.

but in the last email I received from them covering my plan it now says an entirely different number.

i couldn’t find a number to call id so this is me asking for support on what to do

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 4, 2026

    Hi ​@Adam1767,

     

    Thank you for reaching out, and I’m sorry for any confusion caused.

     

    I can confirm that we are still able to process the number switch for your account, so you don’t need to worry.

     

    I’ve just sent you a private message to help get this sorted. To view it, click your profile picture in the top-right corner and select Private Messages.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I’ll continue the conversation there and work with you to ensure your number is correctly transferred.

     

    Thanks for your patience, and I’ll speak to you shortly.

     

    Owethu

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