Community Member

new oder

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Hi i just oder another oder for another number, but I want to keep my old number from three how can I do it

Gemma M

iD Mobile Employee

Hi @Lloydhulme,

Thanks for getting in touch.

If you would like to keep your old number from Three and move it onto your new iD Mobile plan, you would first need to request a PAC code from your previous provider.

Once you have the PAC code, please contact our Live Chat team who will be able to process the number transfer for you.

You can contact the team here: https://www.idmobile.co.uk/live-chat

Once the transfer has been submitted, the number will usually move across within 1 working day, although this can sometimes take slightly longer depending on when the request is made.

Regards,

Gemma M

The iD Mobile Social Media Team

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