Skip to main content
Jul 7, 2026 6:51 PM UTC
Question

new order submiited, however need to keep existing number, how to submit PAC?

How do I keep my exisiting number? I have submitted the order, however I didn’t see the option to submit the PAC. How do I keep my exisiting number?

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    Jul 7, 2026 7:04 PM UTC

    Put query into Search icon, top right of page🤗

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    BC24Author
    Jul 7, 2026 7:35 PM UTC

    top right of what page?

    I went through the application process and didn’t see the option to submit my PAC. 

     

    iD Mobile Employee
    Jul 8, 2026 3:10 PM UTC

    Hi ​@BC24 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.