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Community Member
Ally101
Community Member
September 15, 2026

new phone and sim

Do I need to use the SIM card sent to me on my new device if I want to keep my old number 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 15, 2026

    Hi ​@Ally101 

     

    Thank you for getting in touch witk us. 

     

    Please confirm if the new device you received is an upgrade or a new contract?

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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