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Sturgy65
New Contributor
March 19, 2026

new phone coming tomorrow but my data usage says 10gb but should be 100gb

Got new phone coming tomorrow but just checked info from email and it's says data allowance is 10GB but should be 100Gb

 

    2 replies

    New Contributor
    Sturgy65Author
    New Contributor
    March 20, 2026

    What details do I need

    Matthew T
    iD Mobile Employee
    Matthew T
    iD Mobile Employee
    March 20, 2026

    Hi ​@Sturgy65,

    To get this resolved, we’ll need to review your account and confirm a few details with you. Please send a message to our iD Support team, and this’ll be picked up by them shortly: https://community.idmobile.co.uk/members/id-support-28777

    They’ll share the details you need once you start the conversation.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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