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Mac Eeo
New Contributor
New Contributor
September 15, 2026
Question

new phone e sim

  • September 15, 2026
  • 1 reply
  • 12 views

My daughters phone has arrived but i can't activate her sim

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2026

    Hi ​@Mac Eeo,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
    Once connected, simply explain your request and an advisor will assist you further.


    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.