Question

New phone esim move failed. Text code useless. No email.

Forum|Forum|12 hours ago
August 23, 2026
2 replies
5 views

B

BTH
New Contributor

New Samsung Galaxy S26 Ultra. Esim replacement instructions fillowed. Text code fails. No email received.

Chat with iD assistant required, please.

+11

Owethu M
iD Mobile Employee
Forum|Forum|1 hour ago
August 23, 2026

Hi @BTH,

Thank you for reaching out, and I'm sorry to hear that you're having difficulty with the eSIM replacement on your new Samsung Galaxy S26 Ultra. I understand how frustrating it must be, especially as the verification text isn't working and you haven't received the eSIM email.

Please visit our Live Chat so that our team can complete the necessary security checks, review the status of your eSIM request and assist you with getting a replacement eSIM.

We apologise for the inconvenience and appreciate your patience while we work to get this resolved.

https://www.idmobile.co.uk/live-chat

Owethu

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B

BTH
Author
New Contributor
Forum|Forum|1 hour ago
August 23, 2026

I could not do it on my phone so i did live chat twice using my phone. I had to upload photos of both sides of my driving licence and one of my face with the licence.

Uploaded 1st then cut off a 2nd time when trying to upload next. Gave up.

Later, did it 1st time on website using my PC.