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New Contributor
Ianworkman
New Contributor
Dec 20, 2025 10:30 PM UTC
Solved

New phone - how to transfer eSim

I’ve bought a new phone . Do I need a new eSIM or is there a way to transfer the old one ? I want to keep same number and plan 

    Hosai W
    Hosai WAnswer
    iD Mobile Employee
    Dec 21, 2025 1:56 PM UTC

    Hi ​@Ianworkman 

    If you bought a new handset you need to request a new replacement esim in order to get this working.

     

    To get a replacement eSIM, follow these steps:

    1. Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
    2. Go to SIM & Phone Management > Request a replacement SIM or eSIM.
    3. Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.   
       

    Thanks,
    Hosai

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    6 replies

    Hosai W
    iD Mobile Employee
    Hosai WAnswer
    iD Mobile Employee
    Dec 21, 2025 1:56 PM UTC

    Hi ​@Ianworkman 

    If you bought a new handset you need to request a new replacement esim in order to get this working.

     

    To get a replacement eSIM, follow these steps:

    1. Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
    2. Go to SIM & Phone Management > Request a replacement SIM or eSIM.
    3. Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.   
       

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    IanworkmanAuthor
    New Contributor
    Dec 29, 2025 12:13 PM UTC

    Thx all sorted 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Dec 29, 2025 1:02 PM UTC

    Hi ​@Ianworkman 

     

    Thank you for letting us know, if you require any further assistance, please do not hesitate to get back in touch.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Paulmartin
    New Contributor
    Aug 20, 2026 7:15 PM UTC

    I have tried to transfer my esim to my new phone. It won't work. When I try to order a replacement esim it sends me a code to my messages which I can't access. Chatbot is useless and goes round in circles. Could connect with live chat before it closed. Can anyone help?

    New Contributor
    Cookier9999
    New Contributor
    Sep 9, 2026 3:09 PM UTC

    i had an esim on a sim only plan,  upgraded to a new phone and data plan, but after being issued, i was unable to move the old number to the new plan, so i had to send the phone back,  as i wanted to keep the number , so back to Sim only 

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Aug 23, 2026 8:55 AM UTC

    Hi ​@Paulmartin.

     

    Thanks for your post. I am sorry you’ve had trouble transferring your eSIM and getting in touch with us.

     

    To get this sorted and send you a replacement eSIM directly, please contact us via live chat here:
    https://www.idmobile.co.uk/live-chat.

     

    Once you’re connected, let the agent know you need a new eSIM issued to your new phone and that you can’t access the code sent to your old device.

     

    They’ll be able to verify your details and arrange this for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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