New phone - how to transfer eSim

Forum|Forum|9 months ago
December 20, 2025
6 replies
6157 views

I’ve bought a new phone . Do I need a new eSIM or is there a way to transfer the old one ? I want to keep same number and plan

Best answer by Hosai W

Hi @Ianworkman

If you bought a new handset you need to request a new replacement esim in order to get this working.

To get a replacement eSIM, follow these steps:

Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
Go to SIM & Phone Management > Request a replacement SIM or eSIM.
Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.

Thanks,
Hosai

Hosai WAnswer

iD Mobile Employee

Hi @Ianworkman

If you bought a new handset you need to request a new replacement esim in order to get this working.

To get a replacement eSIM, follow these steps:

Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
Go to SIM & Phone Management > Request a replacement SIM or eSIM.
Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I

IanworkmanAuthor

New Contributor

Thx all sorted

Gemma M

iD Mobile Employee

Hi @Ianworkman

Thank you for letting us know, if you require any further assistance, please do not hesitate to get back in touch.

Regards,

Gemma M

The iD Mobile Social Media

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Paulmartin

New Contributor

I have tried to transfer my esim to my new phone. It won't work. When I try to order a replacement esim it sends me a code to my messages which I can't access. Chatbot is useless and goes round in circles. Could connect with live chat before it closed. Can anyone help?

C

Cookier9999

New Contributor

i had an esim on a sim only plan, upgraded to a new phone and data plan, but after being issued, i was unable to move the old number to the new plan, so i had to send the phone back, as i wanted to keep the number , so back to Sim only

M

Marquerita T

iD Mobile Employee

Hi @Paulmartin.

Thanks for your post. I am sorry you’ve had trouble transferring your eSIM and getting in touch with us.

To get this sorted and send you a replacement eSIM directly, please contact us via live chat here:
https://www.idmobile.co.uk/live-chat.

Once you’re connected, let the agent know you need a new eSIM issued to your new phone and that you can’t access the code sent to your old device.

They’ll be able to verify your details and arrange this for you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.