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New phone - how to transfer eSim

I’ve bought a new phone . Do I need a new eSIM or is there a way to transfer the old one ? I want to keep same number and plan

Best answer by Hosai W

Hi @Ianworkman

If you bought a new handset you need to request a new replacement esim in order to get this working.

To get a replacement eSIM, follow these steps:

Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
Go to SIM & Phone Management > Request a replacement SIM or eSIM.
Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.

Thanks,
Hosai

+3

Hi @Ianworkman

If you bought a new handset you need to request a new replacement esim in order to get this working.

To get a replacement eSIM, follow these steps:

Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
Go to SIM & Phone Management > Request a replacement SIM or eSIM.
Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.

Thanks,
Hosai

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