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Community Member
December 2, 2025
Question

new phone is not charging

I've upgraded to samsung s25 and couple days ago charger didn't work and today shows that moisture detected. What to do? Who to contact?

    1 reply

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    December 3, 2025

    If you bought your phone from iD Mobile contact iD, ​@Inese.

    This community article explains different ways of contacting customer service.

    🍀 

    Forum member (non-iD).