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Tim Foster
Community Member
Community Member
September 22, 2026
Question

new phone Sim

  • September 22, 2026
  • 1 reply
  • 4 views

I have a new phone. How do I move the sim to the new phone

 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2026

    Hi ​@Tim Foster,

     

    If your current iD Mobile SIM is a physical SIM and your new handset uses the same SIM size, you can simply:

    1. Switch off your old phone.
    2. Remove the SIM card from your old handset.
    3. Insert it into your new handset.
    4. Switch the new phone on and allow it a few minutes to connect to the network.

     

    Your existing number and plan will remain on the SIM.

     

    If you’re currently using an eSIM, you won’t be able to simply transfer the existing eSIM to the new handset. You’ll need to request a replacement eSIM through the iD Mobile app.

     

    If you have any trouble requesting or activating the replacement eSIM, please contact our Live Chat team for assistance: https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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