Skip to main content
Community Member
September 11, 2026
Question

New phone- want to keep my deal with an esim

  • September 11, 2026
  • 1 reply
  • 18 views

I bought a new phone which I thought had a physical sim card slot. Turns out it doesn’t! How do I switch my physical sim card over to this new phone so I can keep my number and my plan?

    1 reply

    iD Mobile Employee
    September 12, 2026

    Hi ​@Jacobwaters99 

     

    Thank you for getting in touch with us. 

    Kindly note that if your new phone doesn't have a physical SIM slot, you'll need to switch your current SIM to an eSIM.

    Please send us a private message via our socials (Facebook or Instagram) so that we can assist you.

     

    Thank you

     

    Zandile 

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.