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Community Member
Jacobwaters99
Community Member
September 11, 2026
Question

New phone- want to keep my deal with an esim

I bought a new phone which I thought had a physical sim card slot. Turns out it doesn’t! How do I switch my physical sim card over to this new phone so I can keep my number and my plan?

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 12, 2026

    Hi ​@Jacobwaters99 

     

    Thank you for getting in touch with us. 

    Kindly note that if your new phone doesn't have a physical SIM slot, you'll need to switch your current SIM to an eSIM.

    Please send us a private message via our socials (Facebook or Instagram) so that we can assist you.

     

    Thank you

     

    Zandile 

    The iD Mobile Team

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