New Plan & Switch Over

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I’ve added a new plan with a new mobile number but it’s not recognising the new plan on the app. I also wanted to move a number over, replacing the ID mobile issued number. Total is switch over day and am worried it won’t do it properly. Any advice? Thanks

M

Marquerita T

iD Mobile Employee

Hi @Rorym86.

Thank you for sharing. I am sorry to hear the new plan isn't showing in the app yet.

If you have two accounts, please make sure the details on both match exactly, including your name, address and email address. Any mismatch can stop the plan from being recognized in the app.

Regarding your number transfer; we can arrange this manually for you. Therefore, we’d recommend getting in touch with us directly via live chat; https://www.idmobile.co.uk/live-chat so we can check both accounts and make sure everything is done properly.

Thanks,

Marquerita

The iD Mobile Team

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