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Community Member
September 16, 2026

new sim

  • September 16, 2026
  • 1 reply
  • 16 views

I've had to purchase a new phone as the phone i have on contract is broken. The new phone I have doesn't have option for E-sim so I want to order a physical SIM card but app keeps bringing here

 

    1 reply

    iD Mobile Employee
    September 16, 2026

    Hi ​@Melb254 

     

    Thank you for getting in touch with us, I'm sorry to hear your original phone is broken.

    If your new handset does not support eSIM, you'll need a replacement physical SIM card. The app is currently directing you to customer support because a physical SIM replacement cannot be ordered through the app in this situation.

     

    Please send us a private message so that we can request a sim replacement for you via our socials (Facebook or Instagram) .

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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