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Community Member
Melb254
Community Member
Sep 16, 2026 3:33 PM UTC

new sim

I've had to purchase a new phone as the phone i have on contract is broken. The new phone I have doesn't have option for E-sim so I want to order a physical SIM card but app keeps bringing here

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    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Sep 16, 2026 5:37 PM UTC

    Hi ā€‹@Melb254Ā 

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    Thank you for getting in touch with us, I'm sorry to hear your original phone is broken.

    If your new handset does not support eSIM, you'll need a replacement physical SIM card. The app is currently directing you to customer support because a physical SIM replacement cannot be ordered through the app in this situation.

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    Please send us a private message so that we can request a sim replacement for you via our socials (Facebook or Instagram) .

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    Thank you,

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    Zandile M

    The iD Mobile Team

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