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Active Contributor
Grahamplews
Active Contributor
October 9, 2026
Question

new SIM

Can you send me a new SIM card as the other new one has been delivered to the wrong address and I am unable to retrieve this.

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 10, 2026

    Hi ​@Grahamplews.

     

    Thank you for your post. I’m sorry to hear your SIM was delivered to the wrong address. When we generate a replacement SIM, it’s sent to the address registered on your account, so your details will need to be updated first before we can order a new one for you.

     

    Our team can update this for you and generate the sim via LiveChat at https://www.idmobile.co.uk/live-chat.

     

    Alternatively, you can pick up a replacement physical SIM from your nearest Currys store at no extra cost.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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