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Community Member
Mar 10, 2026 6:51 PM UTC
Solved

New sim card

Please can you tell me if my new sim card is active and has my old number been transferred?

 

 

?

    Marquerita T
    iD Mobile Employee
    Aug 18, 2026 2:10 PM UTC

    Hi ​@Matias.

     

    Thank you for your post.

     

    You can activate your SIM by visiting www.idmobile.co.uk/yoursim.

     

    If you need any help with the activation, please contact us via live chat at https://www.idmobile.co.uk/live-chat and our team will assist you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    3 replies

    iD Mobile Employee
    Mar 11, 2026 1:34 PM UTC

    Hi ​@Amd3311 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Aug 17, 2026 4:08 PM UTC

    Hi I want to activate my Sim card 

    Marquerita T
    iD Mobile Employee
    iD Mobile Employee
    Aug 18, 2026 2:10 PM UTC

    Hi ​@Matias.

     

    Thank you for your post.

     

    You can activate your SIM by visiting www.idmobile.co.uk/yoursim.

     

    If you need any help with the activation, please contact us via live chat at https://www.idmobile.co.uk/live-chat and our team will assist you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.