Solved
new sim card
I need to request a new Sim card online my closest currys is far away and I cannot use an esim
Owethu MAnswer
iD Mobile Employee
August 19, 2026
Hi
Thank you for reaching out, and I'm sorry to hear that your nearest Currys store is inconveniently located and that you're unable to use an eSIM.
We'd be happy to assist you with arranging a replacement physical SIM. Please contact us via Live Chat, or send us a Direct Message (DM) through our official Facebook or Instagram pages.
Our team will be able to complete the necessary security checks and assist you with arranging a replacement SIM to be sent to you.
We apologise for the inconvenience and appreciate your patience.
Owethu
