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Ziggy jane
Community Member
Oct 22, 2026 7:55 AM UTC

New sim card, still haven't got my original number, pac was sent when I payed for a new sim only deal

I received my new Id  sim 1week ago, I sent my PAC code when I purchased the sim, my phone is still showing the temp number, when will it change. 

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 25, 2026 3:16 PM UTC

    Hi ​@Ziggy jane.

     

    Thank you for your post. We’re sorry your number hasn’t transferred yet. Please contact us directly via live chat: https://www.idmobile.co.uk/live-chat so we can check whether the transfer is still processing.

     

    If it isn’t, we can process it manually for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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