New sim no signal

Forum|Forum|4 months ago
April 28, 2026
1 reply
73 views

New sim arrived. I have inserted it and I have no service. Zero bars. 4G works fine. Unable to call or receive calls. Unable to log into the app to request switch with PAC code as I cannot receive the confirmation text.

I have :

restarted phone

airplane mode

turned phone off and on

checked network settings on iPhone selected ID and also tried automatic

Lamiya C

iD Mobile Employee

Hi @Dexter26,

I’m really sorry you’re having this issue.I completely understand how frustrating it is, especially when you can get data but can’t make or receive calls.

Let’s try a few final checks:

Please try the following:

• Go to Settings → Mobile Network → Mobile Data Options → Voice & Data and ensure 4G/VoLTE is enabled
• Turn VoLTE / 4G Calling ON if available
• Toggle Airplane Mode ON for 30 seconds, then OFF again
• Reset Network Settings (Settings → General → Transfer or Reset → Reset Network Settings)
• Remove and reinsert SIM again carefully

Since data is working but calls aren’t, this usually points to a VoLTE provisioning or network registration issue, rather than SIM failure.

If it still doesn’t work after this, you may need to do a network refresh on your account so calls/SMS can reconnect properly.

Lamiya

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