Hi ​@Lottie65, 

We’re sorry to hear you’re experiencing issues with your service, especially seeing “Not Registered on Network” and not being able to use your phone as expected.

Please try the following troubleshooting steps:

• Restart your handset
• Turn Airplane Mode on for 60 seconds, then turn it off
• Remove the SIM card and reinsert it securely
• Check that Network Selection is set to Automatic
• Manually select a network to see if it connects
• Ensure Mobile Data is enabled and signal bars are present
• Check for any software updates on your device

If possible, please also test your SIM card in another compatible handset. This will help confirm whether the issue is related to the device or the SIM/network.

If the issue continues after testing in another device, please contact us via Live Chat or send us a direct message through our social media platforms so we can investigate further.

Owethu