Hi ​@Kirsssty, 
 

I’m really sorry you’re having trouble with this I can understand how frustrating it is when a number port and eSIM setup doesn’t go through properly, especially on a new device.

I’ve just sent you a private message so we can get this sorted for you and check exactly what’s happened with the transfer.

To view it:

• Click your profile picture in the top-right corner
• Select ‘Private Messages’

Or use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We’ll pick this up there and get your eSIM and number working correctly as quickly as possible.

Thanks 👍

Owethu