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Community Member
Bulldogwilson
Community Member
May 1, 2026

new upgrade phone not deliverd

My new upgrade phone was due to be delivered today, it hasn't arrived.

Dpd tracking is saying I am 25 of 26 but has said that forv3 hours!

Please advise as I dont know how to progress this.

Dpd app is pretty useless…

Thanks.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    May 1, 2026

    Hi ​@Bulldogwilson 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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