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gazcrank61
Community Member
Community Member
March 17, 2026
Question

New upgrade phone not delivered

  • March 17, 2026
  • 1 reply
  • 39 views

My new phone was expected yesterday but it was not delivered... No card was posted by DPD I've tried tracking it on DPD app but it says now it's being returned to curry's... I'm currently paying for my upgrade phone and new plan... What Next? 

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 17, 2026

    Hi ​@gazcrank61

     

    Thank you for reaching out. I am sorry to hear that your handset and SIM has not arrived. We can have a look into having the parcel redelivered for you.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

    Anneline

    The iD Mobile Team