My new phone was expected yesterday but it was not delivered... No card was posted by DPD I've tried tracking it on DPD app but it says now it's being returned to curry's... I'm currently paying for my upgrade phone and new plan... What Next?
Question
New upgrade phone not delivered
+2Hi
Thank you for reaching out. I am sorry to hear that your handset and SIM has not arrived. We can have a look into having the parcel redelivered for you.
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Anneline
The iD Mobile Team
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