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Question

Newly purchased eSIM not getting added to iphone 17e

  • July 23, 2026
  • 2 replies
  • 15 views

Newly purchased eSIM not getting added to iphone 17e . Getting message to call provider.

2 replies

  • Author
  • New Contributor
  • July 23, 2026

So, situation is such that the new eSIM email arrived on 3rd July 2026 with no QR code, delay of few weeks until today when attempt to activate eSIM was made using the Manual code entry but got a message to call the provider.  Chatbot insists that one can request eSIM email to be resent from the account but how as the eSIM was never activated and therefore it is not listed with its allocated number in my iDMobile online account portal.  Attempt to add the allocated number in the portal results in an SMS sent to the mobile number but of course it is not getting received as the eSIM is not activated that belongs to the number!

 

A quick search on help articles showed few other users in the same dilemma and iDMobile should do something about this!


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2026

Hi ​@webfiles,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

 

Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team