Hi ​@jhill64 ,

I’m really sorry you’re having this issue. I can appreciate how frustrating it is when you can’t access the SMS code needed for your eSIM.
 

To help get this sorted, could you please confirm:

Do you still have access to the old SIM or phone at all (even temporarily)?
Can you receive any calls or texts on the number right now?
 

If you can’t access the SIM at all, we’ll need to complete some additional security checks and arrange an alternative way to issue your eSIM QR code securely.

To help us look into this properly and securely, please send us a private message (PM) with your details. We’ll then be able to review your account and get this resolved for you as quickly as possible.

Lamiya
The iD Mobile Team

I don’t have access to my sim on my old phone because it has been disconnected is there any way we can use email instead?

How do I send a private message?

Hi ​@jhill64 ,

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
 

Lamiya
The iD Mobile Team

It says there isn’t any private messages and won’t give me the option to message anyone privately. I’ve tried emailing as well but no response yet?

Hi ​@jhill64, 

I've just sent you a new private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline 

The iD Mobile Team 

Hi ​@Raymore, 

We can assist you with sending you a new eSIM QR code via email. 

I've just sent you a new private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline 

The iD Mobile Team