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New Contributor
May 18, 2026
Question

no access to old phone to set up new ESim

  • May 18, 2026
  • 7 replies
  • 92 views

I am unable to get a replacement ESIM for my new phone because I don’t have access to my phone to get the security code that comes through text in order to receive the QR code to set up the new ESim. What should I do?

    7 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 18, 2026

    Hi ​@jhill64 ,

     

    I’m really sorry you’re having this issue. I can appreciate how frustrating it is when you can’t access the SMS code needed for your eSIM.
     

    To help get this sorted, could you please confirm:

    Do you still have access to the old SIM or phone at all (even temporarily)?
    Can you receive any calls or texts on the number right now?
     

    If you can’t access the SIM at all, we’ll need to complete some additional security checks and arrange an alternative way to issue your eSIM QR code securely.

    To help us look into this properly and securely, please send us a private message (PM) with your details. We’ll then be able to review your account and get this resolved for you as quickly as possible.

     

    Lamiya
    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    jhill64Author
    New Contributor
    May 18, 2026

    I don’t have access to my sim on my old phone because it has been disconnected is there any way we can use email instead?

    jhill64Author
    New Contributor
    May 18, 2026

    How do I send a private message?

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 18, 2026

    Hi ​@jhill64 ,

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
     

    Lamiya
    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    jhill64Author
    New Contributor
    May 18, 2026

    It says there isn’t any private messages and won’t give me the option to message anyone privately. I’ve tried emailing as well but no response yet?

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    May 22, 2026

    Hi ​@jhill64

     

    I've just sent you a new private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks,

     

    Anneline 

    The iD Mobile Team 

     

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    May 22, 2026

    Hi ​@Raymore

     

    We can assist you with sending you a new eSIM QR code via email. 

     

    I've just sent you a new private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks,

     

    Anneline 

    The iD Mobile Team