Skip to main content
New Contributor
noideawhattocallmyself
New Contributor
Jul 17, 2026 12:18 PM UTC

No available dates showing to switch over

Hi,

I’ve just activated my SIM with ID mobile today and have a PAC code to keep my old number. I’ve tried to submit a switch over request but none of the dates will select on the calendar.

Please can someone advise?

Thanks

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jul 17, 2026 12:33 PM UTC

    Hi ​@noideawhattocallmyself,

    One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

     

    I've also just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    noideawhattocallmyselfAuthor
    New Contributor
    Jul 17, 2026 3:30 PM UTC

    Hi ​@noideawhattocallmyself,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Hi Gemma,

     

    Please can you reply as I would like to get this sorted today 

     

    Thanks

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Jul 18, 2026 10:47 AM UTC

    Hi ​@noideawhattocallmyself 

     

    Thank you for getting in touch with us. 

    Kindly note that one of our agents will look into your private message and assist you.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Bunnyclare
    Active Contributor
    Aug 15, 2026 3:50 PM UTC

    I have a PAC code but I can not find any available dates in the switch over calendar. All are greyed out and when I physically enter possible dates it always says the date is not available.  Need to switch soon before I have to pay my previous supplier for another month. My PAC expires on 18th August.

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Aug 15, 2026 5:12 PM UTC

    Hi ​@Bunnyclare 

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Zandile M

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement