Skip to main content
Community Member
October 1, 2025
Question

no calls or texts after installing esim

  • October 1, 2025
  • 1 reply
  • 193 views

Has anyone had any issues with calls and texts not going through after successfully installing an eSIM? The eSIM is selected and showing full 5g signal, data is working fine just I can’t make calls or send texts, all options are ticked in mobile settings. I thought it may take awhile to activate (even though the guide to installing states it’s should be up and running straightaway) but it’s nearly been 24 hours now and still nothing. Tried the usual rebooting and switching airplane mode on and off. 

    1 reply

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Sorry to hear this ​@Andybeck 

    It sounds simple, but have you tried a reboot?

    Please can you follow the steps on this article and let us know how you get on - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.