no coverage on my Iphone 16 pro max

3 replies
18 views

My eSIM is not connecting on my Iphone 16 Pro max.

Gemma M

iD Mobile Employee

Hi @Aljkaoi,

I am so sorry to hear of the issues with your eSIM. Please could you try the below troubleshooting steps to see if this improves the issue.

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

AljkaoiAuthor

New Contributor

Hi, Gemma,

I have requested a new eSIM and I have not received a text message send to my number.

Gemma M

iD Mobile Employee

Hi @Aljkaoi,

Thanks for sharing, and I am so sorry to hear.

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.