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New Contributor
April 2, 2026
Question

No Data Connection In Any Area On My Phone

  • April 2, 2026
  • 5 replies
  • 36 views

In any area. I am rarely am able to connect to mobile data, and when I do it is a very short period of time. Is my phone faulty or the sim? Thank you.

    5 replies

    iD Mobile Employee
    April 2, 2026

    Hi ​@PaulL 

     

    Could you please let me know the make and model of your phone? This will help us guide you through some troubleshooting steps.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    PaulLAuthor
    New Contributor
    April 3, 2026

    Hi Michael.

     

    It’s a Samsung S24, I have removed the sim card and re-installed it, didn’t make any difference. It not sending data or receing unless on wi-fi. Regards Paul.

    iD Mobile Employee
    April 3, 2026

    Hi ​@PaulL 

     

    Thank you for the above information.  Please try the following steps:

     

    Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

     

    Thank you,

    Zandile M

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    PaulLAuthor
    New Contributor
    April 4, 2026

    Unfortunately, that did not work either.

     

    iD Mobile Employee
    April 6, 2026

    Hi ​@PaulL 

     

    Could you please try manually connecting to the strongest network using the steps below?

    To manually connect to the iD Mobile network:

    Swipe down on the main screen to open the notifications panel
    Tap the Settings icon
    Tap Connections
    Tap Mobile networks
    Turn off Select automatically
    Select iD Mobile from the list

    Once done, please wait a few minutes and then try using your services again.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.