Community Member

No dates available for switching to my old number

1 reply
32 views

I have a PAC code but I can not find any available dates in the switch over calendar. All are greyed out and when I physically enter possible dates it always says the date is not available. Need to switch soon before I have to pay my previous supplier for another month.

iD Mobile Employee

Hi @AidanMc

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information.

I've also just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

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