no email confirmation and not able to speak to agent cause i dont have id number

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Hello so i really need help i got a new phone contract and i never received my eSIM confirmation and i can’t speak to anyone because i don’t have a ID mobile number can anyone please help me

Lamiya C

iD Mobile Employee

Hi @SXGYT,

Thanks for getting in touch and I’m really sorry for the trouble with your eSIM. Since SMS is needed to register your account and eSIMs can’t be transferred between devices, we recommend requesting a replacement eSIM for a phone that can receive SMS.

If you’d like further support with this, please reach out via Facebook or Instagram, Live Chat, our Community, or email us at socialqueries@idmobile.co.uk. We’d love the chance to put things right.
Thanks again for your patience.

Lamiya
iD Mobile Social Media Team

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