Solved
no email with esim
I received my device today and have no email for the e sim. I have checked my junk and spam folder and nothing!
Gemma MAnswer
iD Mobile Employee
August 24, 2026
Hi
I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
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