Hello,
I placed an order for an ID mobile plan with carphone warehouse online but have not received an esim or ID mobile number despite receiving order confirmation and confirmation of direct debit
no id mobile mumber received
Hi
Thank you for reaching out. I’m really sorry to hear that you haven’t yet received your new iD Mobile number yet.
You should have received a welcome email from iD Mobile, which contains your iD Mobile number. Please kindly check your junk or spam folder if you’re unable to locate the email in your inbox.
If you’re still unable to find it, please let us know and we’ll be happy to help further.
Thanks,
Anneline
After a discussion with customer service I eventually persuaded them to send esim. They stated that I could not have my esim untill my number ported over.I informed them that my friend in same situation had already received theirs.
I proved my identity and received the esim and my ID mobile number
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